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Parts and service

The full support for every brand

At Tranter, service is more than maintenance. We review your operational challenges to provide strategic enhancements that boost efficiency and reliability. Leveraging global expertise and local knowledge, we tailor anticipatory and risk-mitigating solutions, ensuring your heat exchangers perform optimally.

AT TRANTER

Our service philosophy

  • Global service network: Quick and efficient service with centers around the world, servicing all brands of heat exchangers.

  • Proactive maintenance: Customized maintenance regimes tailored to the specific needs of each heat exchanger to optimize performance and prevent downtime.

  • Customer engagement: Direct dialogue with customers to deeply understand and effectively address specific operational challenges.

  • Extended equipment lifespan: Ensuring the longevity and performance of heat exchangers through systematic maintenance and upgrades.

  • Training and support: Providing customer training for operational and maintenance excellence, enhancing self-sufficiency.

  • Emergency response: Ready and capable to handle urgent service needs, ensuring reliability when it matters most.

  • Service contracts: Flexible service contracts designed to meet diverse customer needs and operational scales.

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Explore the exceptional service Tranter delivers

Parts and services

How we do it: Plate inspection and removal

When it comes to inspection and plate removal, it's crucial to pay attention to every detail. By following the necessary steps and taking the time to inspect and remove plates properly, we can ensure that your project is completed successfully. Learn more by listening to Dave Lusignolo, Director, Aftermarket Sales - North America

Parts and services

Secrets to longer heat exchanger life: Chemical cleaning explained

Chemical cleaning and rinse are essential steps in maintaining the performance of your heat exchanger. Whether it's removing liquids, or ensuring the longevity of machinery, chemical cleaning and rinse play a crucial role in the service process.

INNOVATION AND PRODUCT DEVELOPMENT

Innovations in service

Leveraging technology and innovation to deliver superior service experiences.

  • Development of remote monitoring technologies.
  • Advanced diagnostics tools for quicker, more effective maintenance.
  • Lab evaluation and flow testing of customer fluids.
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Resource center

Download our service related guides and literature

Frequently asked questions

How do I get technical support or parts for Tranter equipment?

Technical support and parts can be obtained by contacting our regional offices or authorized distributors via phone or email. You can also contact us here.

Does Tranter offer retrofitting or repair services?

We offer retrofitting and repair services, including on-site maintenance and off-site refurbishment for Tranter and other brands to ensure optimal heat exchanger performance.

What are signs a Tranter heat exchanger needs servicing?

Signs that a heat exchanger needs servicing include leaks, decreased heat transfer efficiency, increased pressure drops, unusual noises, or visible corrosion or fouling.

Does Tranter offer training for operators or maintenance teams?

We provide training programs for operators and maintenance teams to optimize performance and extend equipment lifespan.

Can Tranter retrofit equipment from other manufacturers?

Yes - We can retrofit equipment from other manufacturers as well as offering upgrades, parts, service, repairs, and customization to improve efficiency and reliability.

Where are Tranter’s manufacturing facilities globally?

Our manufacturing facilities are located in the United States, Sweden, China, India, Brazil and Korea supporting global production and service capabilities.

Does Tranter offer energy audits or process evaluations?

We offer energy audits and process evaluations to improve system efficiency and reduce operational costs for clients.

What are Tranter's recommendations for the maintenance and servicing of their equipment?

Tranter recommends regular maintenance, including cleaning, gasket replacement, and inspection.

The specific recommendations depends on the the application, operating conditions and fluid characteristics of the heat exchanger setup.

Tranter offer comprehensive aftermarket services, including replacement parts, refurbishment, and field service to ensure longevity and optimal performance. 

What warranties does Tranter provide on their new heat exchangers?

We typically provide a 12-month warranty on non-wear items for new heat exchangers and compatible spare parts, ensuring quality and reliability. Longer warranty can be provided on request to fit specific project needs.

Does Tranter offer replacement plates or gaskets for other manufacturers' heat exchangers?

Yes, We provide original equipment quality replacement plates and gaskets for a wide range of plate heat exchangers from other manufacturers.

How quickly can Tranter deliver replacement parts?

We maintain a large inventory of standard parts and orders can often be shipped within a matter of a few days. For example: when a customer faced urgent component shortfall in their UK plant, Tranter's Brazilian service center facilitated swift shipment to the UK, demonstrating our global supply chain capabilities matter.

Are you considering service for your heat exchanger?

Contact us for more information!

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